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Faulty/ Returns

Returns Policy

Return policy

Please note that we can not have any pressure vessel that has been previously filled with gas returned due to the safety restrictions. We will replace any faulty parts under these circumstances.
You must notify us in writing within 7 working days from the day after the day you receive your goods. Under the Consumer Protection (Distance Selling) Regulations 2000 there is no right of cancellation once you have used the product unless it is defective and you are returning the item for that reason.
We ask that any unused, unwanted returns are accompanied by their original packaging and copy of the invoice is included with the returned items. Goods that were manufactured or were a special order to your specification, or where there may be hygiene issues, can only be returned if there is a manufacturing defect.
We can not accept any items back for refund that have been used or filled with gas
Goods returned with the original packaging but without any accessories, manuals, brochures, warranties or guarantees which came with the product will not be eligible for refund as they are deemed to be "in an incomplete state".   Where the item has been removed from the original packaging you are responsible for adequate repacking of the item to ensure safe return to ourselves.
If items are being returned as faulty, please include a description of the defect(s).
You are responsible for paying any postage or shipping costs to return the unwanted item to ourselves. - we can not arrange collection. It is recommended, (although not compulsery), that you send the item via recorded delivery so that you have a record of the return but we do not issue refunds for items lost or stolen whilst in transit to ourselves.
If an postage loss or damage on your goods being returned to us occures, you should attempt to claim compensation from the company that you chose to deliver the item.  We do not refund the initial delivery costs or charges incured by you or us in the purchase of these or any of our goods.  Even if the goods are bought with free delivery, there is a cost to us.  This outward delivery cost shall not be refunded in your returned product refund price. Subject to the above, we will refund the full purchase price within 30 days of receiving your written notification of your intention to return the goods.
So to clarify - if the goods bought via this webshop are not wanted for any reason, it is your responsibility to return them to us and at your costs




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